DOCUMENTATION

Access Your Voicemail

Accessing Voicemail from the User Portal

1. Navigate to the Calls Icon on the left.


2. Click on the Voicemail tab next to Contacts


3. Your voicemails will be listed in order of the date you received them, with the most recent voicemails being closest to the top. From this list of voicemails you can:

  • Listen to Voicemail: Click on the play button  to play the voicemail

  • Callback: Click on the phone icon to call the number back

  • Delete: Click on the trash icon to delete the voicemail

Note: If there are any unread Voicemails the Voicemail tab will show with red dot


Accessing Voicemail from your IP Phone

To access your voicemail from the IP Phone registered to your extension, simply dial *97.

Accessing Voicemail from any IP Phone

To access your voicemail from an IP Phone that is not registered to your extension:

  1. Dial *98 and press send
  2. Enter your extension and then press #
  3. Enter your password and then press #

Advanced Voicemail Options for IP Phones

Press 5 To open advanced voicemail options
Press 1
Record a Greeting
Step 1: Choose which greeting to record, 1–9
Step 2: Record your greeting
Step 3: Press 1 to listen to your recording, Press 2 to save, Press 3 to re-record
Press 2
Choose Greeting
To choose your greeting, press 2 and select greeting 1–9.
Press 3
Record Name
Step 1: Record your name
Step 2: Press 1 to listen to your recording, Press 2 to save, Press 3 to re-record
Press 6
Change Your Voicemail Password
Step 1: Enter your new password
Step 2: Wait to hear password confirmation. After confirmed, call will automatically end.

January 6, 2025