Tuscaloosa County faced a critical risk when the sole developer of its mission-critical Automatic Vehicle Locator (AVL) application announced retirement, threatening institutional knowledge and long-term support. Netrix stepped in with a combined development and application management strategy, transferring knowledge, documenting the system, and establishing ongoing support and a development roadmap. The county preserved critical institutional knowledge, kept its AVL platform stable, and freed internal IT staff to focus on higher-priority initiatives.
Tuscaloosa County's Information Technology Department supports more than 227,000 residents and numerous county departments. One of its most critical systems is the Automatic Vehicle Locator (AVL) application used by law enforcement, emergency personnel, and administrators for real-time vehicle tracking and operational coordination.
The county faced a significant risk when the original developer of the AVL application announced retirement, creating concerns around knowledge transfer, long-term support, and future enhancements. Key challenges included:
The county needed a partner capable of supporting both immediate application needs and long-term operational requirements.
Netrix proposed a combined development and application management strategy to support the AVL platform throughout its lifecycle. Key deliverables included:
Netrix assumed responsibility for application development and day-to-day support while ensuring critical institutional knowledge was preserved.
| Outcome Area | Delivered |
|---|---|
| Preserved Critical Knowledge |
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| Improved Operational Continuity |
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| Better Budget Control |
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| Increased IT Focus |
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Protect mission-critical applications through proactive modernization, support, and knowledge transfer strategies.