Case Study

Eliminating $250K in Annual Licensing Costs Through Supply Chain Automation

Tangerine Promotions, a full-service promotional products agency, was burdened by an outdated fulfillment platform, manual spreadsheets, and licensing costs exceeding $250,000 a year. Netrix built a custom, client-owned order management and fulfillment platform in about 14 weeks, automating workflows while keeping a familiar user experience. The result was major cost savings, faster onboarding, and improved operational efficiency.

$250,000
Annual licensing fees eliminated
~14 Weeks
Time to deliver the new platform
Client-Owned
Custom Platform
Automated
Order Fulfillment Workflows

The Client

Tangerine Promotions is a full-service promotional products and marketing agency that manages branded merchandise programs and fulfillment operations for customers across multiple industries.

The Challenge

Business growth exposed significant inefficiencies within Tangerine's fulfillment operations. Key challenges included:

  • Outdated order fulfillment application
  • Heavy reliance on spreadsheets and manual administration
  • Limited system flexibility
  • Growing operational complexity
  • Annual software licensing costs exceeding $250,000

The organization needed a modern platform capable of supporting continued growth while improving productivity and reducing cost.

The Solution

Netrix designed and built a customized fulfillment and order management solution tailored to Tangerine's business processes.Key capabilities included:

  • Custom order management platform
  • Self-service ordering portal
  • Automated fulfillment workflows
  • Modernized back-office operations
  • Administrative process automation
  • Client-owned software architecture

The solution Netrix developed with us dramatically increased the efficiency of our client's ordering process.

The Implementation

Using Agile development methodologies, Netrix:

  • Conducted extensive discovery workshops
  • Defined business requirements and workflows
  • Developed the solution incrementally
  • Collaborated continuously with users
  • Delivered the solution in approximately 14 weeks

To simplify adoption, the new platform retained familiar user interface elements while improving functionality.

The Results

Outcome AreaDelivered
Significant Cost Savings
  • Eliminated approximately $250,000 in annual licensing fees
  • Reduced long-term ownership costs
  • Improved return on technology investments
Operational Efficiency
  • Automated order fulfillment workflows
  • Reduced manual administrative effort
  • Improved reporting accessibility and visibility
Increased User Adoption
  • Familiar user experience minimized training requirements
  • Faster onboarding for users
  • Improved productivity across fulfillment operations

The Transformation

BEFORE
AFTER
  • Outdated fulfillment platform
  • Spreadsheet-driven administration
  • Expensive licensing model
  • Limited visibility into operations
  • Custom business-aligned application
  • Automated workflows
  • Client-owned software platform
  • Improved reporting and management
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