OLX Group, operating one of the world's largest online marketplace networks, faced inconsistent incident management practices across countries and teams. Netrix redesigned its Incident Management Process platform with automated workflows and a cloud-native AWS architecture, standardizing response and boosting visibility across the organization.
OLX Group operates one of the world's largest online marketplace networks, serving more than 322 million users monthly across more than 30 countries. The company manages multiple brands and relies on highly available digital platforms to support global operations.
As OLX continued to grow, incident management practices varied widely across countries, teams, and technology groups. Key challenges included:
The company needed a standardized approach capable of supporting engineering teams across multiple regions.
Netrix partnered with OLX to redesign and modernize its Incident Management Process (IMP) platform. Key deliverables included:
Netrix also implemented a cloud-native AWS architecture supporting scalability, automation, and observability.
Even though Netrix is an external service provider, we treat them like a member of our team.
| Outcome Area | Delivered |
|---|---|
| Standardized Incident Response |
|
| Improved Visibility |
|
| Increased Operational Efficiency |
|
| Stronger Engineering Governance |
|
| Knowledge Sharing |
|
Build resilient operations with standardized incident management, automation, and cloud-native observability.