Rapid Ransomware Response Restores Operations and Strengthens Cybersecurity Posture

A U.S.-based national food manufacturer operating complex production and distribution systems. The company relies on its IT infrastructure to manage logistics, shipping, and back-office operations critical to business continuity.

The company experienced a ransomware attack that severely disrupted its IT environment and threatened business operations. Key challenges included:

• Systems going offline and data becoming inaccessible
• Over 130 desktops potentially compromised
• Impact on shipping, distribution, and back-office functions
• Limited visibility into the scope of the attack and affected systems
• Existing security gaps due to rapid infrastructure growth
• Insufficient multi-layered security and identity management controls

The internal IT team quickly realized the scale of the issue exceeded their capabilities and required immediate external expertise.

Netrix was engaged to lead the incident response, recovery, and long-term security transformation.

Incident Response & Recovery

• Immediate engagement within hours of the request
• Isolation of systems and shutdown of LAN/WAN connectivity to contain the attack
• Identification of affected systems and data
• Restoration of recoverable data from backups
• Rebuild of compromised servers and infrastructure
• Endpoint remediation and deployment of protection controls

Security Transformation

• Implementation of multi-layered security architecture
• Deployment of endpoint protection solutions
• Strengthening of access and identity management controls
• Establishment of improved perimeter and application-layer security

Managed Services

• Ongoing management of:
• ~35+ server virtual machines
• ~200 users and associated infrastructure
• Implementation of:
• Managed Detection & Response (SOC-based monitoring)
• Security Information and Event Management (SIEM) capabilities
• Continuous infrastructure monitoring and support