A global heavy equipment manufacturer had little visibility into warranty maintenance performed across its dealer and customer network, relying on spreadsheets, Access databases, and manual claims processing. Netrix built a centralized maintenance management platform on the company's existing SharePoint environment, consolidating data into real-time dashboards and automated dealer communications. The result was proactive service scheduling, less manual reconciliation, and stronger dealer and customer relationships.
A global manufacturer of construction, mining, forestry, and industrial equipment sought to modernize warranty maintenance management and gain better visibility into field operations.
The organization operated a free maintenance program for new machinery but had limited visibility into maintenance activities performed throughout its dealer and customer network. Key challenges included:
Netrix developed a centralized maintenance management platform built on the organization's existing SharePoint environment. Key features included:
| Outcome Area | Delivered |
|---|---|
| Better Visibility |
|
| Operational Efficiency |
|
| Competitive Differentiation |
|