Case Study

Modernizing the Digital Workplace to Enhance Collaboration Across a Nationwide Organization

A nationwide insurance company worked with Netrix to modernize its digital workplace with advanced AV and collaboration technology across every office.

Nationwide
Workplace Modernization
100+ yr
Legacy Facilities Modernized
Multiple
Room Types Deployed
Standardized
Collaboration Experience

The Client

A large U.S.-based property and casualty insurance company specializing in commercial, personal, and specialty insurance lines. The organization operates across multiple offices nationwide and supports thousands of employees.

The Challenge

The company initiated a large-scale Workplace Transformation Program to modernize its headquarters and improve employee productivity and collaboration. Key challenges included:

  • Outdated workplace infrastructure and collaboration tools
  • Complex environment with multiple buildings, including legacy facilities over 100 years old
  • Need to support diverse work styles and collaboration needs
  • Requirement to integrate technology across headquarters and distributed offices
  • High complexity due to scale (thousands of employees and hundreds of collaboration spaces)

The organization required a strategic partner capable of managing both physical infrastructure modernization and digital workplace transformation.

The Solution

Netrix designed and delivered a comprehensive end-to-end workplace and technology transformation, integrating physical space design with modern collaboration technologies. Key components of the solution included:

Digital Workplace Modernization

  • Deployment of advanced audio-visual and video conferencing solutions
  • Standardization of collaboration tools across all locations
  • Enablement of flexible, hybrid work environments

Infrastructure & Data Center

  • Upgrade of power distribution and core infrastructure
  • Support and modernization of a mission-critical on-premises data center
  • Integration of systems across multiple office locations

Collaboration Spaces

  • Design and implementation of multiple room types, including:
  • Huddle spaces
  • Conference rooms
  • Boardrooms
  • Training rooms
  • Large event spaces (cafés, banquet halls)

End-to-End Services

  • Technology design, deployment, and integration
  • Ongoing support, monitoring, and management
  • Training and user enablement

Each space was equipped with tailored collaboration technologies to support different use cases.

The Implementation

  • Initial workshops and assessments to evaluate current environment
  • Employee focus groups to gather requirements and insights
  • Development of a phased roadmap aligned with business goals
  • Execution of large-scale deployment across headquarters and national offices
  • Standardization of technology to ensure consistent user experience

The Results

Outcome AreaDelivered
Enhanced Collaboration & Productivity
  • Transition from limited video capabilities to fully integrated collaboration environment
  • Improved communication across teams and locations
Modernized Workplace Experience
  • Fully upgraded headquarters and office environments
  • Technology aligned with modern work styles and employee expectations
Consistency Across Locations
  • Standardized collaboration tools and room setups nationwide
  • Seamless user experience when working across different offices
Operational Efficiency
  • Reduced reliance on IT for meeting setup and support
  • Increased self-service capabilities for employees
Scalable Foundation for Future Growth
  • Flexible infrastructure supporting ongoing expansion
  • Long-term partnership for continued support and innovation

The Transformation

BEFORE
AFTER
  • Outdated workplace and collaboration tools
  • Limited video conferencing capabilities
  • Fragmented office technology
  • High dependence on IT support
  • Modern digital workplace with advanced AV and conferencing
  • Widespread, integrated video collaboration
  • Standardized nationwide collaboration environment
  • Increased self-service and user autonomy
Digital Workplace
User Adoption & Training
Technical Operations

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