IAM & Security Automation Case Study

The Client

A leading occupational risk insurance provider in Argentina, serving more than 2 million workers and managing over 100,000 companies across public and private sectors. The organization operates under strict regulatory requirements and processes highly sensitive legal and financial data.

The Challenge

The organization faced significant gaps in security, identity governance, and operational efficiency—particularly within its legal claims processing workflows. Key challenges included:

Weak identity and access governance with over-permissioned systems
Limited traceability and auditability for regulated workloads
Inconsistent encryption and security controls
Manual, error-prone legal document processing
Lack of standardized incident response and governance frameworks
Exposure to operational and compliance risks in a highly regulated environment

Additionally, the manual handling of legal claims resulted in slow processing times, lack of standardization, and increased risk of errors.

The Solution

Netrix designed and implemented a secure, automated platform built on AWS, combining identity governance, security best practices, and intelligent automation. Core solution components included:

Security

End-to-end encryption for all legal documents (at rest and in transit)
Fully isolated and controlled processing environments
Comprehensive audit logging across workflows

Identity & Access Management

Separation of human and machine identities
Role-based access control with least privilege principles
Managed identities for automated agents
Token-based authentication for secure API access

Process Automation

Intelligent automation for:
Document ingestion and extraction
Classification and legal analysis
Summary generation
Settlement calculations

Governance & Compliance

Continuous monitoring and automated compliance validation
Full traceability and audit readiness
Alignment with AWS Well-Architected Framework

The Implementation

Initial AWS Well-Architected Review to identify high-risk gaps
Structured remediation of security, reliability, and operational issues
Phased implementation of identity, access, and security controls
Deployment of serverless, automated workflows
Integration of APIs for secure and scalable access

The Results

Outcome Area	Delivered
Security & Compliance	All high-risk findings remediated (“No Risk Detected” status achieved) 40% reduction in operational and security risk exposure Full auditability with identity-level traceability
Operational Efficiency	60% improvement in legal claims processing throughput Elimination of manual, error-prone processes through automation
Governance & Control	Consistent enforcement of least-privilege access model Centralized monitoring and continuous compliance validation
Scalability & Performance	Secure, API-driven architecture supporting large-scale operations Improved system reliability and response times

The Transformation

BEFORE

AFTER

Manual legal claims processing
Weak identity governance
Limited auditability
High security risk exposure
Compliance gaps

Automated, intelligent workflows
Strong IAM with least privilege
Full traceability and audit readiness
40% reduced risk
Continuous compliance monitoring

Cybersecurity

Identity & Access Management

Cloud Security

Workflow & Automation

Security & Cloud Assessments

AWS

Improving Security, Compliance, and Efficiency with Identity-Driven Automation in Legal Claims Processing